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Frequently Asked Questions

Get to know Rambler Mental Health

Questions And Answers

Rambler Mental Health accepts the following healthcare plans:  Aetna, Oxford, United Healthcare, United Student Resources, Oscar, Harvard Pilgrim Healthcare, All Savers, UMR, and Cigna.   For these plans, Rambler Mental Health utilizes Alma for our billing service.   Alma will charge your co-pay and file claims for services you receive at Rambler Mental Health.

If we do not accept your insurance, we will happily submit paperwork and your receipt for payment, to your healthcare insurance carrier, against your out of network (OON) benefit.   Please contact your insurance carrier for information about your out of network benefits.

All payments and co-payments are due when services are rendered (prior to the start of service for telehealth).

Payments and Co-payments, that are not processed through Alma, are paid through secure credit card processing in our patient portal.  

If we do not accept your insurance for payment, Rambler Mental Health requires payment in full at the time of services (prior to the start of service for telehealth).  

Rambler Mental Health can submit the receipt for you payment, on your behalf, to your health insurance carrier to be applied toward your out of network benefit.  

Out of network benefits vary significantly by health plan.   You will need to contact your health insurance carrier to discuss reimbursement, against your out of network benefits, for services paid to Rambler Mental Health.   

Please contact our office for the most up to date fee information. 

In general, Rambler Mental Health currently charges the following fees for these common services:

Intake Assessment (telehealth): $140/session

Individual Therapy (telehealth): $140/session

Family Therapy (telehealth): $140/session

Group Therapy (Telehealth): $65/session

All session are 45-55 minutes in length.   In special circumstances, Rambler Mental Health does offer a sliding scale fee schedule.   

Fees for ancillary services are punctuated in our fee agreement and financial policy.

To setup services for yourself, please visit our patient portal. You may request access to our patient portal and/or schedule an appointment by clicking here.

For information about referring a loved one for help, please click here.

If you are a healthcare provider wanting to make a referral to Rambler Mental Health, please click here.

At Rambler Mental Health, our assessment can include: information gathered from interviews, questionnaires, medical histories, and a full psychosocial assessment.  

The psychosocial assessment includes the mental and social factors in a person’s life and the impact these relationships have on functioning.  These factors include: relationships, education, age, and employment.

If you, or a loved one, is suicidal, please contact 911 immediately.   Rambler Mental Health does not offer emergency services.

Millions of Americans are affected by mental illness. According to the National Alliance on Mental Illness (NAMI), 1 in 5 adults in America experience mental illness each year, and 1 in 5 children ages 13–18 have, or will develop a serious mental illness.

At Rambler Mental Health we will work with you to determine the best course of treatment for you.    

Rambler Mental Health believes in an “if not us than whom” philosophy.  If, for some reason, we are not able to treat someone we always provide referrals to alternative services.   

For a general list of issues we treat, please click here 

We offer 15-minute free consultations at Rambler Mental Health.   

In this consultation you will have a Zoom for Healthcare meeting with a licensed therapist to discuss your treatment needs and to determine if Rambler is a good fit for your mental health needs.

To begin the scheduling process for your 15-minute consultation, please click here >>>


CE Event Policies

CE Approval Organizations vary by presentation and presenter.    Approvals are specific to event and listed with the description of each individual event.

All program attendees are responsible for understanding the CE requirements, and approval entities, associated with their individual professional boards/licensing entities

If you have a grievance about any of our CE events, please contact us at

If you are not satisfied with the responses you have received about your concerns, you may contact the CEO of Rambler Healthcare with your grievance here:

CE events designated as webinar events are done through Zoom (webinar).  Please be sure that your system meets the Zoom System Requirements.

If your system does not meet the Zoom System Requirements, you will be unable to participate in our webinar programs.  It is the responsibility of the registrant to confirm system requirements and test their computers prior to the start of each webinar.

Rambler Mental Health recommends each participant take the following steps to ensure the best user experience for our webinars.

  • Be sure that all zoom software on your system is up to date prior to the webinar.  To accomplish this, login prior to the webinar to check this and update your software if necessary.
  • Join the webinar early to check that your speakers are working properly and are turned on.

Recording of webinars is prohibited.   Please respect our policy on recording and reproducing our programs.  No CE credits will be offered for recorded programs.

Rambler now (since September 2021) utilizes CE-Go for the management of all our CE attendance rosters, evaluations, and certificates.  

The use of CE-Go automates our post-event survey process and enables our attendees to access their CE Certificates (in pdf format) after the event.  If a user misplaces their certificate, they can access it at any time through their CE-Go user dashboard. 

Refunds may be requested up to 48 hours prior to the start of a CE Event.

Refunds must be requested by email to

Rambler Mental Health complies with the Americans with Disabilities Act (ADA) requirements in an effort to accommodate people with disabilities.

If you have any special needs, please contact us prior to the start of the CE event so that we can best assist you.   Please contact us at

Participants must attend the full duration of an event or webinar to receive credit.   No partial CE credit will be given for partial attendance.   

For in-person events, Rambler will maintain a sign-in sheet that includes event details, and the participants names and signatures.   You must be on the sign in sheet and remain for the full event to receive credit.

For webinar events, participants must remain logged in for the full event.   Zoom provides presenters with both the attendance and specific length of time each participant is logged into the webinar.   You must be logged into the full webinar to receive credit.  No partial credit is given. 

Severe weather can sometimes impact CE events.    All of our communication regarding webinars and severe weather will come via email from:


It may become necessary to move in-person events to webinar (Zoom) events if weather presents a risk to safety of participants traveling to an area of an in-person event.   This change will be communicated the day before an event, or sooner, whenever possible.


At times, severe weather impacts internet connectivity for webinars.   

If you experience brief interruptions in connectivity, please log back in to the webinar as soon as possible.   Zoom recognizes when you log back in and tracks that time as well.  If you are forced to login through a different method, please be sure that you let us know the alternative method.   For example, if you were logged in on your computer and lost connectivity and promptly rejoined on your phone, this is reflected on the Zoom attendance, but we need to know both logins are you.  If you are forced to login by phone we will need to ensure your phone number is on file and connected to your name and login details.

If the presenter loses connectivity during the webinar the presenter will make every effort to log back in within 15 minutes and/or communicate a plan to continue via email from: